Recently, we have received tons of concerns and worries from our customers due to COVID-19. Here Yeptoy would like to make an announcement, we hope we can provide a satisfied shopping experience for all of our valued customers as always.
Darkness will be gone as long as we stick together, Yeptoy will always be with you.
Q: Will my package have COVID-19?
A: Each package is disinfected before leaving our warehouse. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety. Read more>
Q: Will order processing slow down?
A: At present, COVID-19 has been suppressed in China, and shipments in Chinese warehouses will not be affected in any way.
Q: Will the shipping time slow down?
A: Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.
As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.
Q: Are there any adjustments to the after-sale policy?
A: If you are unable to accept the package and the package is returned, we will not charge any fees and issue a full refund!
If you want to return an item and are presently unable to send it to us, we will extend the return time until the epidemic is over!
Q: Is it possible to reduce contact with the deliveryman?
A: Yes. Yeptoy’s delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back. If an ID check is required, these are now performed at a distance.
You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.